Frequently Asked Questions

Frequently Asked Questions - Idearc Media

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Directory
	Advertising Rates and Charges Does Idearc Media offer any discounts or incentives? How are Advertising rates determined?
	Billing and Payment Can I pay for my advertising charges with my credit card? How do I change my billing address? How do I read my bill? (Advertising Statement) Is there advertising relief if I have closed my business? My credit does not appear on my latest bill. My payment does not appear on my latest bill. Payment Address Why are charges for extra months appearing on my bill? What are my billing options? Why did my billing account number change? Why did my billing name or address change on my bill? Can I print, view or pay my Idearc Media Advertising Bill online? What information do I need to gather before working with a Sales Representative? Does Idearc assess late charges? How much is the late charge? How can I avoid a late charge? I was assessed a late charge on my bill. Whom do I contact for more information?
	Changing Directory Information How do I change my listing information - name of my business, its address or telephone number - in the directory? How do I change information within my advertising program?
	Contacting a Sales Representative How to I contact my Sales Representative?
	Directory Coverage How can I find out which towns are included in a specific directory, or determine the correct directory for a specific town?
	Directory Ordering How do I order telephone directories?
	Internet Products, Services, and Advertising How do I advertise my business on Superpages.com®? What should I do if I forget my www.idearcmedia.com password? What should I do if I forget my www.idearcmedia.com User ID?
	Print Products and Services How do I find more information about my Superpages and print advertising options? What is the deadline for getting into the Verizon print directory? How do I advertise my business in the Verizon print directory?
	Renewal Letter What should I do if I receive an advertising renewal letter? What happens if I do not respond to the renewal letter?
	Third Party Verification What is third party verification?
Telephone Service
	Telephone Service and Account What happens to my advertising charges if I disconnect my telephone number before the current directory cycle ends? I am considering changing my service provider. How will this affect my advertising charges? How do I place a listing in the Government Blue Pages or Information Pages?

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